HOW TO REVIEW THE SUPERVISION SYSTEM FOR SECURITY GUARDS
Having a contractor with adequate systems for remotely supervising your guards is one of the most important components of ensuring good service. If your security contractor is not providing adequate supervision, your guards will be inadequately trained and unmotivated.
ASSESS THE TRAINING PROVIDED TO THE GUARDS
If you are not satisfied with the service that your guards are providing, chances are their training has been inadequate. To improve your security guard service, assess the orientation that your contractor is providing. This orientation should be assessed for things such as:
- Whether the training occurred at your property?
- Who was responsible for providing the training?
- How long was the training for each guard?
- Are their post orders that can be used for training?
The best way to assess the training is to sit through an orientation to see how the guards are being prepared to provide service at your property.
VERIFY YOUR GUARDS QUALIFICATIONS
In most states there is a specified amount of training that guards must go through before they are licensed. Find out what the requirements are in your state and verify that the guards that your security guard company is placing are in compliance. This initial interview is a good way of finding out what you can expect from the security guards. After the interview if you don’t find the guard to be a good match, you can ask for a different guard.
PERFORM INSPECTIONS TO IMPROVE YOUR SECURITY
When possible, stopping by your property unannounced after normal business hours is a great way of finding out how your security operates when you aren’t there. While performing your inspection question your guards about their duties to ensure they understand their jobs.
MEET REGULARLY WITH YOUR CONTRACTOR
The easiest way to improve your security is to meet regularly with your security guard contractor. These meetings can be formal or informal and even be conducted by phone. The purpose of these meeting should be to provide the contractor with feedback about guard performance so that they can understand what is expected and find ways to achieve acceptable levels of service.