HOUSEKEEPING: A PRIME FM SERVICE FOR THE HOSPITALITY INDUSTRY
The hospitality industry is one of the largest industries in the world. It provides an array of services such as hotels, restaurants and travel agencies. The industry is primarily concerned with the provision of clean bedding, towels and other amenities to the guests.
The hospitality industry is primarily concerned with the provision of clean bedding, towels and other amenities to the guests. This is where professional housekeeping service comes into light. Effective housekeeping service is a critical component of any hotel operation. Housekeeping is generally overlooked but it is a critical component of guest satisfaction. The hotel experience depends on how well staff members perform their tasks, especially those from the housekeeping department. Most hotels prefer to outsource these services to a professional facility management service provider such as GDX Group. Here are the prime functions of housekeeping in the hospitality industry.
CLEANLINESS OF THE FACILITY: A hotel’s cleanliness and overall appearance can impact its reputation, which ultimately determines the amount of business it receives. Housekeeping services include cleaning guest rooms and public areas, as well as daily linen change and bathroom maintenance. Housekeeping staff are responsible for ensuring that all public areas of the hotel – from hallways to stairwells to levators – are clean and neat.
COMFORT OF YOUR GUESTS: Another duty of housekeeping includes ensuring the care and comfort of the guests who are coming to your hotel. Better customer care through housekeeping is very vital in keeping the guests happy and satisfied. Providing guests with required amenities like clean linens, laundry services, etc. Establishing a warm and welcoming atmosphere with courteous, reliable service is the key to success.
SEAMLESS CO-ORDINATION OF PROCESS, PEOPLE & TECHNOLOGY: The hotel industry are made up of several domains that collaborate to run a single firm! In order to regulate the entire operation, a correct workflow must be maintained. In order to get everything done in a timely manner, the housekeeping department must outperform.
SAFETY AND SECURITY REGULATIONS: Housekeeping is also involved in the safety of the hotel. Co-ordinating the renovation works along with other maintenance work plays a great role in keeping the place safe. Also, it is the duty of the housekeeping staff to know the safety and security regulations of the hotel and strict following of the same will be a great advantage for the business.