CUSTOMER SERVICE TRAINING ALLOWS SECURITY OFFICERS TO SATISFY CUSTOMERS’ NEEDS IN THE INDUSTRIES THE OFFICERS SERVE.
Here are six customer service roles for security officers.
GREET CUSTOMERS: Offering excellent customer service can be as simple as saying hello to customers with a warm smile while they enter into a building. Thus security officers can build rapport with them and stay alert about people entering a building.
HAVE A GOOD APPEARANCE: A security officer is usually the first point of contact with a customer. Therefore, it is important for a security officer to have an excellent appearance – their uniform should well fitted and clean.
BE EAGER TO OFFER ASSISTANCE: Security officers must always acknowledge that the customer is anyone who crosses their path. So a security officer should be proactive and ready to assist anyone, ranging from a lost child or a visitor seeking direction.
HAVE A POSITIVE ATTITUDE: Security officers can interact with different customers with distinct attitudes and expectations. Some customers may be angry or snooty, while others may even look down on you. A positive attitude allows you to interact with customers well and leave an everlasting impact.
COMMUNICATE WITH CUSTOMERS: A security officer should communicate in a friendly manner with customers without any ambiguity and watch their body language. They should maintain eye contact and remain calm while dealing with difficult customers.
SECURE A PREMISE: Keeping a property and its occupants safe is a form of customer service. Good security officers are knowledgeable on the premises’ systems and procedures and who should or should not have access to a premise. Also, they should alert management on potential hazards or areas in need of repair to promote occupants’ safety and security.
At GDX Group, we on a regular basis offer extensive Customer Service Training to our security officers.